The Prime Minister, Mr Pravind Kumar Jugnauth, proceeded with the launching of the CSU mobile app, in presence of the Chief Executive Officer of Mauritius Telecom (MT), Mr Sherry Singh, and other personalities, today, at the New Treasury Building in Port-Louis.
“I have to rise to the occasion,” Prime Minister Pravind Jugnauth said this Tuesday at the launch of the Citizen Support Unit (CSU) mobile app. For him, this application will make life easier for all citizens of all spheres of lives, who will be able to report inconveniences encountered at any time of the day. “Today, people do not have to leave their home to look for the responsible department in order to address a problem,” the Head of Government said. The CSU’s new application allows the public to address their complaints. It can be downloaded to mobile phones. Videos and photos can be uploaded so that the CSU can locate and address the problems as soon as possible. Pravind Jugnauth did not miss the opportunity to evoke the management of the Covid-19 pandemic. He said he was confident that he could overcome the difficult times facing the country. He hopes that within six months the original food prices will be restored.
In his speech, the Prime Minister underlined that the CSU mobile app is in line with the Government’s vision of providing efficient and high quality services to the citizens. The CSU mobile app along with the Citizen Support Portal (CSP), he stated, will help to deal with complaints and queries in a more effective and timely manner, thereby enhancing the quality of life of citizens.
Since the launch of the CSP in April 2017, around 90% of some 200 000 complaints have been successfully solved. The CSU, said the Prime Minister, involving Ministries and departments, have the collaboration of some 1000 civil servants. He also highlighted the contribution of the Citizen Advice Bureau (CAB) officers and other stakeholders who are actively engaged in providing assistance to citizens.
The Prime Minister also praised the CSU and the MT for their efforts in innovative projects.
For his part, Mr Sherry Singh, stated that the CSU project initiated by the Prime Minister has potentially improved the lives of citizens during the last four years. The CSU mobile app, he said, is a modern and friendly tool which will enable any citizen to register a complaint or suggestion. He spoke of MT’s continuous commitment towards ensuring the rapid improvement of public services.
